Why is my Telstra BigPond Email not working?

Is your Telstra BigPond email not working? Constantly making you worried about the emails stored in the same? Not sure how to access BigPond emails anymore? Looking for smart strategies that could help you out with the same? Then no worry at all because in the article you will encounter some fixes which will help in resolving Telstra BigPond email not working error.

Telstra BigPond email is a widely used communication platform that offers seamless sharing of information. However, users somehow discover instances where Telstra BigPond email does not work up to the expectations such as issues in sending/receiving of emails, sudden server shutdown, login issues, etc. So, in the following segment we have explained a troubleshooting steps and solutions to deal with the most common Telstra BigPond email problems.

Telstra BigPond Email not Working – Common Fixes & Solutions

Telstra BigPond Login Issues

Facing trouble when trying to login to Telstra BigPond email account? The issue can occur due to various reasons including incorrect credentials, temporary server glitch, and browser cache. To solve the same, follow the fixes mentioned here –

Check Login details – Ensure that you enter correct username and password. Double-check for any capitalization or typos error.

Clear Browser Cache – Outdated browser cache can occasionally prevent user from successful logins. Clear browser cache and try to login again.

Use Different Browser – At times, the incompatible browser can cause issues. So, try to login using a different browser and check if the issue still exists.

Password Reset – If you not able to remember a password then click “Forgot Password” option to set it again. Follow the mentioned instructions to generate a new password.

Telstra BigPond Sending/Receivng Emails

Encountering issues while sending/receiving emails can break off the communication flow sometimes. So, to troubleshoot them, go through the fixes discussed below –

Check Internet Connectivity – Unstable or slow internet connection can cause problems with sending/receiving of emails. So, make sure to have good internet connectivity.

Attachment Size – Large size attachments can result in email delivery failures. Check the size of the attachment and choose a file-sharing service for larger files.

Check Spam Folder – At times, the valid emails will appear in spam/junk folder. Check the folders frequently to avoid missing essential emails.

Check Recipient Address – Ensure you are providing correct recipient email ID. Even a minor typo error can cause email delivery problem.

Telstra BigPond Email Failed to Sync on Mobile Devices

Synchronization problems between Telstra BigPond email service and mobile devices can be corrected using the following below steps –

Check Account Settings – Make sure that email account settings are correctly configured on the mobile device. Simultaneously, verify the incoming and outgoing server settings.

Restart Mobile Device – A simple restart can resolve synchronization issues sometimes by refreshing network connection of a device and background processes.

Update Email App – If you are accessing dedicated email server, make sure it is updated to the new version. Outdated apps can cause compatibility issues sometimes.

Telstra BigPond Account Blocked

If Telstra BigPond email account is blocked, then implement the steps discussed below to regain access –

Check for Notifications – Check for any email notifications you receive from Telstra regarding account block. They could assist you in unblocking the account.

Contact Customer Support – If you not able to unblock the account on your own, then contact Telstra customer care for guidance.

Telstra BigPond Email not Working on Third-Party Email Applications

Some users encounter problems when they try to access BigPond email in Outlook or Thunderbird or any other email application. So, go through the fixes discussed below –

Verify Server Settings – Make sure that you correctly configure incoming/outgoing server settings for Telstra BigPond email.

Enable Less Secure Apps – Some email applications need to enable Less Secure Apps settings in Telstra BigPond email account. Check if the option is enabled in Telstra BigPond email or not.

Telstra BigPond Email Server down – Server Outage

If Telstra BigPond email server is down, then use the below steps for the same –

Check Official Channels – Go to the Telstra official website or social media profiles for getting updates on server outages.

Online Outage Tools – Make use of the online tools to track service outages in order to check if the issue is prevalent.

Telstra BigPond Email Settings

Correct email settings are must for seamless functioning. So, follow the steps to make sure that the settings are accurate –

Incoming & Outgoing Server – Verify the incoming and outgoing server addresses to make sure they match Telstra’s default settings.

SSL/TLS Encryption – Enable SSL/TLS encryption for robust security. These settings are generally appear in the advanced email settings section.

Telstra BigPond Email Account Hacked or Compromised

If you encounter any unauthorized access to email, then take the following actions –

Change Password – Create a new email password to prevent from unauthorized access.

Enable Two-Factor Authentication – Enable two-factor authentication for added layer of security.

Epilogue

Encountering Telstra email login issues can be frustrating sometimes, but by taking right actions, one can overcome such challenges and enjoy smooth communication flow. By following the solutions mentioned in the article, you will be able to fix login problems, sending/receiving issues, synchronization error, and more. However, the regular maintenance of the email account settings and security measures can deliver good email experience. Besides, users can take help of MacMister Email Backup Software Mac & Windows to backup emails from Telstra BigPond email account regularly. It allows users to save Telstra BigPond emails into 15+ saving options with attachments without data loss.