Refund Policy

All MacMister Software orders will be handled through Secure Socket Layer (SSL). Our Technical Support Team will follow through the refund requests. For any product or refund requests you can contact us 24*7 at

Use of Demo Version is Recommended for All Users

Our team provides 100% success on every provided software. To test these products it is recommended to all users that you must follow the steps of the demo editions of software. For any assistance you can easily contact us and get complete details for the process and functioning of software.

For Secure Purchase - *30 Days Money Back Guarantee

Claim of refund can be done within 30 days of the purchase date. In any case, your License terminated due to any reason, refund will be processed in the accordance with the conditions detailed.

Buyer’s Protection

All data of every user is encrypted and all protected pages using the 256 Bit SSL (Secure Socket Layer) protocol and transmitted to the recipient via secure connection. We guarantees the confidentiality of the information that customers send via the forms.

Purchases Through an Authorized Re-Seller: The list of authorized re-seller is present on our Reseller's Program Page which is updated on monthly basis.

Conditions for Refund

The Buyer can request the refund within 30 days of the purchase. Buyer can request a refund under the Return Conditions listed below:

*Software License refund will not be accepted after 30 days of receiving the software.

  • Purchase must be done either directly through MacMister or authorized re-seller.
  • If the purchased product has issues or bugs and unable to perform the task appropriately.
  • You can contact us if you are facing any technical issue or difficulty while using our software. Our Technical Support Team will contact your regarding the issue and collects necessary information. If the issue if critical, then the issue will be transferred to Administrative Level team. At last, if the issue is not resolved by our technical team, then we will follow the refund process for the software.
  • If our team is not able to resolve the issue or error related to the product.
  • Signed "Letter of Destruction"* must be received to us at within 30 days of the date of purchase. The refund will be processed within 15 days from the date of receiving the "Letter of Destruction" from the client. If any delay, you will be notified via email.
  • We will provide a solution for the issue in licensed version.
  • If our technical experts will not resolve the solutions, we will refund the invested money while purchasing the product. The amount will be decided according to the processing task and issues by the software.

*Letter of Destruction: The customer provides in written that the software purchased from MacMister is destroyed from all the systems where it has been installed. It will allow MacMister Software to do an inspection over remote session where it was installed to ensure destruction. The inspection can be done anytime within 1 year of the date of purchase of product from MacMister Software and can happen with prior notice to the customer. Any proof or evidence of the product or software in the buyer’s computer after claiming the refund will be allowed to proceedings with lawful nature.

Refund Will be Rejected Under Following Circumstances

  • When the Buyer is Unwilling to Upload Files on Our FTP in Case of Software Failure or unable to share files on any of our clouds storage platform: We are ready with signed Non Discloser Agreement (NDA) also. If the client is finding issues in performing the process successfully, and if he is also not uploading his files on our FTP Server or sharing file on any of our clouds storage platform, the refund is not valid.
  • If the slow conversion speed of the software, then refund cannot be claimed.
  • If you purchase any of our software without first evaluating it with its Free Demo Version, then the refund for that product will not be given.
  • If 30% projected process is performed successfully, then refund cannot be claimed.

MacMister Solutions Will Not be Responsible for...

  • Any lost or misdirected email.
  • Sluggish downloading or any communication delays.
  • Delay due to any unforeseen uncontrolled factor.
  • Due to any reason mail for download or activation is bounced by the sender or receiver mail server.
  • Once purchased and is done with the process, customer doesn’t need the software any longer.
  • Wrong Software Purchased and now want to remove it from the system.
  • Trouble to operate the tool in your computing platform or server.
  • You are not using the required platform.
  • Weekend delay in license processing.
  • We are not responsible for miss-interpretation by client of the material published as part of promoting the product/software by MacMister Tools. In such case, the client is responsible to get the right interpretation from the MacMister's support staff.