Bell Sympatico Email Not Working on iPhone – [SOLVED]

admin | Cloud Communications how to iPhone Services software technology | 6 minutes read | Last updated on May 30th, 2023,

Is your Sympatico email not working on iPhone? Facing frequent error messages while trying to configure it on your device? Wondering how to resolve the issue in minimum time? If yes, then keep reading the following article because here different approaches are discussed with the help of one can solve the process without facing much difficulty.

Email has become one of the important sources of communication these days. It is highly useful for both personal and professional uses. Unlike other email services, Sympatico is also one of the helpful medium to send/receive emails across the globe. At times, users face Sympatico Email Not Working errors on their device. Most users basically use it for communication purpose. Or one can say to communicate from one business to another.

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Sympatico Email servers allow connecting user account with multiple desktop servers. They create the path for email accessibility from source to destination. In this way, users can see new messages whey they login to Sympatico email account. However, the sending method in Sympatico usually goes via different servers and this connects to receiver INBOX. 

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But, it is technical app that is cloud-based and so there is no guarantee of its consistency. And, hence one should be mentally prepare of sudden misshapen. So, whenever one is trying to login the account, make sure to not have typo error. Also, check that there is good internet connection and no server connectivity problem. This will prevent you from facing Sympatico Email Not Working Error.

What is Sympatico Email?

Sympatico Email was an email service provider introduced by Bell Canada, one of the largest telecommunication companies in Canada. However, as of my knowledge cutoff in September 2021, Bell Canada has rebranded its email service to Bell Mail. It is an email platform that offers Bell Canada customers to create and use email accounts with the “” or “” domain. It offers features such as email storage, spam filtering, and access to the email account through webmail or email applications.

Reasons Behind Sympatico Email Not Working Error

There can be several reasons why Sympatico email (known as Bell Mail) may not be working. Here are some possible causes:

  1. Service Outage: Temporary service outages or maintenance can disrupt the functioning of the email service. It is possible that the Sympatico/Bell Mail servers are experiencing technical difficulties or undergoing maintenance which can result in email access issues.
  2. Incorrect Login Credentials: Double-checking your email address and password is important to ensure they are entered correctly. Incorrect login details can prevent you from accessing Sympatico/Bell Mail account.
  3. Account Suspension or Deactivation: If there has been a violation of the email service’s terms of use or suspicious activity detected. Your account may have been suspended or deactivated by Bell Canada. In such cases, you would need to contacts their customer support for assistance.
  4. Email Client Configuration: If you are accessing Sympatico/Bell Mail through an email client such as Microsoft Outlook or Apple Mail, incorrect settings or configurations can cause issues. Verify that the email client is properly configured with the correct incoming and outgoing server settings.
  5. Network or Connectivity Issues: Problems with the internet connection or network can prevent access to the Sympatico/Bell Mail servers. You need to make sure that you are having a reliable and stable internet connectivity.
  6. Spam or Filtering Settings: It is possible that the email service’s spam filters or other settings are blocking or diverting certain emails, including the legitimate ones. Review email account settings and check the spam as well as junk folder for misplaced emails.

If you are experiencing difficulties with Sympatico/Bell Mail, it is recommended to contacts Bell Canada’s customer support for further assistance.

How to Resolve Sympatico Email Not Working Issue?

If you are facing issues with Sympatico/Bell Mail on your iPhone, here are some troubleshooting steps you can try to resolve the problem:

  1. Check Internet Connection: Ensure that the iPhone is connected to a stable and reliable internet connection. Try accessing other websites or apps to confirm that the internet connection is properly functioning.
  2. Verify Account Credentials: Double-check the email address and password you are using to login to Sympatico/Bell Mail on iPhone. Ensure that there are no typing errors and that you are using correct login details.
  3. Restart iPhone: Sometimes, a simple restart can resolve temporary software glitches. Restart your iphone by holding down the power button and then sliding the power off slider. Once it is completely turned off, press the power button again to turn it back on.
  4. Update iOS: Ensure that the iPhone is running the latest version of iOS. Navigate to “Settings”, click “General”, go with the option of “Software Update” to check available updates. If any update is available, install it and then try accessing Sympatico/Bell Mail again.
  5. Delete and Re-add Email Account: Remove the Sympatico/Bell Mail account from iPhone and then re-add it. Navigate to “Settings” > “Mail” > “Accounts”> and select your Sympatico/Bell Mail account. Click “Delete Account” and confirm. Afterward, add the account again by clicking “Add Account” and following the prompts.
  6. Check Mail Settings: Ensure that the incoming and outgoing server settings for Sympatico/Bell Mail account are correctly configured on your iPhone. Verify the server addresses, ports, SSL settings by going to “Settings” > “Mail” > “Accounts” > “Your Sympatico/Bell Mail Account”> “Account”> “Advanced”.
  7. Disable Security Software: If you have security software or VPN (Virtual Private Network) apps installed on the iPhone, they might be interfering with the email connection. Temporarily disable them and check if you can access Sympatico/Bell Mail.
  8. Contact Bell Canada Support: If none of the above steps resolve the issue, its recommended to reach out to Bell Canada’s customer support for further assistance. They can provide specific troubleshooting steps or check if there are any known issues with the Sympatico/Bell Mail service on iPhones.

How to Setup Sympatico Email on Android Platform?

To setup Sympatico/Bell Mail on an Android device, follow the steps mentioned here:

  1. Open Android device and go to Settings.
  2. Keep scrolling until you find “Accounts”/“Accounts and Backup”.
  3. Proceed further by clicking “Add Account”/“Add an Account” option.
  4. Select “Email or Personal (IMAP)” from list of available account types.
  5. Enter Sympatico/Bell Mail email ID and password. Click “Next” or “Sign-in”.
  6. Choose “IMAP” as account type.
  7. Enter following information for incoming mail server.
  8. IMAP Server:
  9. Security Type: SSL/TLS
  10. Port: 993
  11. Click “Next” or “Sign In”.
  12. Specify following information for outgoing mail server (SMTP).
  13. SMTP server:
  14. Security Type: SSL/TLS
  15. Port: 465
  16. Click “Next” or “Sign In”.
  17. Choose the desired account options such as sync frequency and notifications. Then click “Next” or “Done”.

After finishing all the steps, the Sympatico/Bell Mail account should be setup on Android device and one be able to access emails using default email app or app associated with the account type selected.

Steps to Configure Sympatico Email Settings

Incoming IMAP Settings
  1. Enter Sympatico email ID in the username field and simultaneously provide the password in the required field.
  2. Provide server hostname i.e.
  3. Port Number must be 993.
  4. Select SSL/TLS for Security type.
Outgoing SMTP Email Settings
  1. Enter Sympatico email ID and password in username and password section.
  2. Provide server hostname as
  3. Specify Port Number – 25.
  4. Choose SSL/TLS for Security Type.


In the above segment, we have noticed detailed information for Sympatico Email Not Working on iPhone. You will get respective solution of email not working. But, if in case, you face difficulty at any point when using the mentioned approaches, then contact MacMister Support.